Our Promise to you is that Hearing Aids At Trade will firstly carry out a free hearing test without any obligation to purchase. Our Hearing Aid Dispensers and staff are here to advise you on the best way forward to improve your quality of hearing and there is no pressurised selling involved. We don’t offer any gimmicks or “special offers” to induce you to buy on the day, we just offer low prices with a professional after care package included in our prices.
Dealing with a hearing loss can be a difficult to come to terms with for most and for those close to them. Some people even think that wearing a hearing aid is a sure sign of getting old. When you start to research the different technologies that are available in the hearing aids it can be very confusing and can put people off the idea of doing something about their hearing loss. All of the staff at Hearing Aids At Trade strongly believe in our ethos of giving excellent service and advice to people who have a hearing loss. What we also believe is that premium hearing aids don’t have to come at a high price.
OUR SERVICE
We pride ourselves on the quality of our service. Our Client Advisory Team are at hand to assist you with any questions you may have. We also provide telephone consultations where you can speak to a fully qualified and Registered Hearing Aid Dispenser. When first contacting us, a Personal Advisor will be assigned to you, to ensure your total satisfaction and also to make your life easier by having one point of contact.
PERSONAL DETAILS
All your personal details and the information is kept confidential, your details are only known to us and your Hearing Aid Dispenser.
HEARING AID DISPENSERS
Hearing Aids At Trade work with Independent Hearing Aid Dispensers, who are all registered with the Health Professions Council (HPC) the regulatory body for Hearing Aid Dispensers. You can hyper to their direct contact link. All the Dispensers we work with have worked in the Hearing Aid industry for at least 5 years, bringing a higher degree of experience when dealing with all types of hearing difficulties and to maximise giving the best advice to suit your needs.
Some Dispensers have there own premises or work from an Opticians or G.P. surgeries but they all offer a home visit service, free of charge and with no obligation. Most clients prefer this as they feel more comfortable in their own surroundings.
OUR PRICING POLICY
Our hearing aid pricing policy is totally transparent and there are no hidden or unexpected charges (please see our terms and conditions ). We publish all our digital hearing aid prices for you to see and they are regularly updated to ensure that you are always getting the best price.
OUR AFTERCARE POLICY
Our aftercare does not end when your hearing aids have been fitted and is free for the life of the hearing aids. On average the life expectancy of hearing aids is approximately 5-7 years, but in the remote possibility that your hearing levels drop, perhaps due to medical reasons during this time, then you may be advised to upgrade your hearing aids. Our aftercare amongst other services include all adjustments, fine tuning and re-testing.
MANUFACTURERS WARRANTY
Our hearing aids come with the standard 2 years manufactures warranty but clients do have the option to extend this to 5 years but please note that there is an extra cost for each hearing aid that can vary depending on the type of hearing aid and manufacturer. Please discuss this with your Hearing Aid Dispenser at the initial consultation. Warranties can be extended if required at a later date.
Our Services and Practices
We pride ourselves by only allowing dispensers into our network who ”put caring about helping you to hear better before selling you their hearing aids”. Because our transparent prices are published for all to see, our dispensers can concentrate solely on looking after your hearing needs, without having to spend valuable time justifying high priced hearing aids.
We also don’t need to use advertising ploys that offer £99 hearing aids as a “sprat to catch a mackerel“ that rarely ever provide a truly suitable solution. Companies will use these tactics to get you through the door in order to up sell you to their more expensive products. Nor do we sell re branded hearing aids which often contain either older, less effective solutions to deal with your hearing loss. These products are far from advanced in the far more superior solutions for your hearing.
There are around 500 locally placed independent hearing aid dispensers in the U.K. who own their own businesses, who all need to constantly provide the very highest levels of professionalism and and after care, that we believe are second to none. This is because their livelihoods are totally dependant on their performance in providing the very best levels of hearing care at all times. Hearing Aids At Trade only work with like minded H.P.C. (Health Professions Council), registered independent Hearing Aid Dispensers throughout the U.K. who have been practicing for at least 5 years and are therefore experienced in dealing with all types of hearing loss and hearing aids efficiently and effectively. All of our hearing aids come with a peace of mind full “60 day money back guarantee”, ensuring your total satisfaction. (See our terms and conditions)
COURTESY CALL
After approximately 3 months your Personal Advisor will contact you. Your total satisfaction is paramount and all feed back is essential for training purposes.
If you need to contact a member of the Client Advisory team at any time or would like more information about our services and products call us today free on 0800 0304 542
